COMPLAINTS PROCEDURE

·         Complaints may be filed in writing or by calling:

       1-888-CALLNIC

       1-888-2255-642

 

 

·     Your complaint will be acknowledged within twenty four (24) hours of receipt. Complaints will be resolved as specified:

 

      -           Minor complaints within  24 hours

      -           Major complaints within fifteen (15) working days                                 (excluding extraordinary circumstances)

 

 

·      Inform the Regional Systems Managers or the Organizer, Water Users’ Association, Coordinator.

 

·     If you are not satisfied you should seek redress from the  Director of Engineering & Technical Services, if it is an operational issue, or the Director of Commercial Operation if it is a billing problem.

 

 

·     If you are still not satisfied, you may contact the Managing Director, then  the Chairman.

 

 

·     Once the internal complaints procedure has been exhausted, a report may be made to the Ministry of Water & Housing, 6 St. Lucia Avenue, Kingston 5.

 

 

·     Simple, clear language is used at all times to avoid misunderstandings.

 

·     Special attention will be given to explaining laws and regulations, as or when required.

 

·     Customer Service Officers are available to provide information and deal with your concerns promptly.

 

·     An annual Irrigation Open Day will be held in each Region to allow customers the opportunity to liaise with NIC personnel.