We observe the following standards:

 

·     Service to new applicants is provided within four (4) weeks of receiving the required information.

 

·     Offer simultaneous readings (i.e. joint reading) of measuring devices. Customers who do not participate must recognize that the Commission’s readings will prevail.

 

·      Make customers’ bills available within eight (8) working days after billing period.

 

·     Reconnect customers who have been disconnected for the non-payment of bills within seventy two (72) hours of paying  the bill,  the reconnection fee and a security deposit.

 

·     Address requests for adjustments to water supply (i.e. turn on/off of supplies) by contracted customers within twenty four (24) hours after approval of the request.

 

·     Maintain standards of operational efficiency which will help to keep irrigation rate changes to a minimum.