HOW TO BECOME A CUSTOMER
Stage1
Visit the District Commercial Office nearest to you and
fill out an Application Form (Documentary proof of legal access to land
e.g. title, lease, etc. also Volume & Folio Nos. or Valuation No. of
land and TRN No. are required).
Regional Systems Manager checks for availability of water
and makes final recommendation regarding availability of service.
Application is processed by Field Service and Commercial
Officer for suitability of acquiring the service.
Application is referred to Director of Commercial
Operations and Director of Engineering and Technical Services for
approval. Customer is then notified.
TOTAL PROCESSING TIME FOR STAGE 1 IS
15 DAYS
Stage2
Security
Deposit and Connection Fee are paid. Contract is prepared and referred to
the Director of Commercial Operations for signature.
Operation
Department puts the necessary infrastructure in place for delivery of
water.
All
relevant information is forwarded to the Information Systems Department
to be added to
the
customer database in preparation for billing.
TOTAL PROCESSING TIME FOR STAGE 2 IS
15 DAYS