Frequently Asked Questions

• Completed application form
• Documentary proof of legal access to land: certified copy of title, legal lease, letter of legal occupation (not older than 6 months)
• Valid ID e.g. national ID , passport, driver’s license
• Taxpayer Registration Number (TRN)
• Certificate of registration and Tax Compliance Certificates (Companies)
• Security deposit and installation fee

The different types of customers are:

• Agricultural
• Industrial
• Non- agricultural.

• Rio Cobre, St Dorothy, Colbeck, Amity Hall – St. Catherine
• Yallahs, Phillipsfield, East Albion, Plantain Garden River – St. Thomas
• Mid – Clarendon
• New Forest/Duff House – Manchester
• Beacon Little Park, Hounslow – St. Elizabeth
• Seven Rivers – St. James
• Braco – Trelawny

Pressurized System:
Applicants must have proper irrigation equipment for service e.g. pipes, drip hoses/tapes and sprinklers.

Open canal:
Applicants must be adjacent to the NIC’s distribution canal and water will be delivered to their farm gate.

Active – Customers who are currently utilizing irrigation services

Suspended – Customers who have not used the service (taken water) for three (3) consecutive months

Terminated – Customers who have not utilized water for  twelve (12) consecutive months.

Disconnection of a customer’s water supply by the Commission falls
into two (2) categories:

1. Delinquent customers (non-payment of bills)
2. Breach of Contract (vandalism, malicious destruction of property and for illegal extraction of water)

Customer may request voluntary disconnection of water supply.
There is a fee associated with the disconnection/reconnection of water supply, reflecting the actual cost involved in carrying out the exercise in the respective districts.

• Payments can be made at any of our offices using cash, cheques or payment via debit cards
• Electronic payments can be made upon request
• Customers can also pay at Bill Express locations island-wide